Help & Support
We're here for you. Most answers are below.
Blocking isn’t working
Open Settings → Screen Time and make sure it’s on. In Aside, go to You → Fix blocking issues and tap Check again. Blocking requires a real device (it doesn’t work on the Simulator).
How do I choose which apps to block?
On Home or in You → Apps set aside, tap Choose apps. Apple’s system picker opens — pick apps and categories. Aside only sees how many you picked, never which ones.
How do I cancel my subscription?
Go to the iOS Settings app → tap your name → Subscriptions → Aside, and cancel there. Your Plus features stay active until the end of the billing period.
I subscribed but Plus isn’t active
Open Aside → You → Restore purchases. Make sure you’re signed into the same Apple ID you purchased with.
I need to unlock during a session
On the focus screen, tap “Need an emergency unlock?”, choose a reason, and confirm. You get a few each day; they reset at midnight.
Will I lose my streak if I reinstall?
Focus history is stored on your device, so reinstalling clears it. Your subscription can always be restored with Restore Purchases.
Do detox challenges complete automatically?
Session-based challenges (like Focus Sprint or Deep Work) auto-complete each day once you finish a matching focus session — no need to tap anything. Other challenges use a simple "Mark today done" button.
How do I change the app language?
Go to You → Language and pick from English, Spanish, German, French, Portuguese (Brazil), or Japanese. Aside also follows your iPhone’s language automatically on first launch.
Still stuck?
Email support@asideblocker.com and we'll get back to you. Tell us your iOS version and what you were doing when the issue happened.